Privacy Policy

1. Information we collect

We collect information you provide directly to us, primarily through our cash offer request forms. This may include:

• Contact information: your name, phone number, and email address
• Property information: the address of the home you're considering selling, its condition, and your selling timeline
• Situation details: any context you choose to share about why you're selling (inherited, foreclosure, relocation, etc.)
• Communications: records of phone calls, text messages, and emails you exchange with us

We also automatically collect limited technical information when you visit our website, including your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is standard web traffic information used to maintain and improve the site.

2. How we use your information

We use the information you provide to:

• Evaluate your property and prepare a cash offer
• Communicate with you about the offer process, including by phone, text, and email
• Schedule property visits and coordinate closing logistics
• Comply with legal obligations, including TCPA consent records
• Improve our services and customer experience
• Prevent fraud and verify identity when required for a real estate transaction

3. When we share information

We do not sell your personal information. We share it only as needed to do business with you:

• Title companies and closing agents — once you accept an offer, we share necessary information with the licensed Kentucky title company handling the closing
• Service providers — CRM systems, email/SMS providers, payment processors, and call-tracking services that help us operate
• Network partners — Solid Offers LLC operates as part of the LiveBuyers network; certain operational data may be shared with our network for quality assurance, training, and lead routing
• Legal compliance — when required by law, subpoena, court order, or to protect our rights

We never share or sell your contact information to unrelated third parties for their own marketing.

4. SMS and phone communications (TCPA)

By submitting a form or providing your phone number, you consent to receive calls and text messages from Solid Offers KY at the number provided, including via automated technology, for purposes related to your home sale inquiry.

• Consent is not a condition of purchase. You don't need to agree to receive marketing communications to receive a cash offer.
• Message frequency varies. We typically send transactional messages related to your specific inquiry.
• Message and data rates may apply, depending on your mobile carrier.
• Opt out anytime by replying STOP to any text message, or by emailing us at zach@solidoffersky.com to be removed from all phone and text communications.
• For help, reply HELP to any text message or contact us directly.

5. Cookies and tracking

Our website uses cookies and similar technologies for essential functionality and to understand how visitors use our site. These may include:

• Strictly necessary cookies — required for the site to function
• Analytics cookies — Google Analytics or similar, to measure traffic and improve the site (anonymized where possible)
• Marketing cookies — used to measure the effectiveness of our advertising

You can disable cookies in your browser settings. Some site features may not work properly if cookies are disabled.

6. Third-party services

We use the following third-party services that may receive information about your visit or interactions:

• Google Analytics / Google Tag Manager (web analytics)
• Google Fonts (font delivery)
• Gravity Forms (form processing on our site)
• Our CRM and lead-management software
• Email service providers for transactional and marketing emails
• Call tracking and SMS providers

Each of these services has its own privacy practices. We work to choose providers with reputable data-handling practices, but we cannot control their independent operations.

7. Your rights and choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (we don't sell, but you can confirm this preference)

To exercise any of these rights, email us at zach@solidoffersky.com with your request. We may need to verify your identity before fulfilling certain requests, and some information may be retained as required by law (e.g., real estate transaction records).

8. Data security

We take reasonable steps to protect the information you share with us, including secure transmission (HTTPS), access controls on internal systems, and contracts with service providers requiring them to maintain reasonable security practices. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information for as long as needed to provide our services and comply with legal obligations. Real estate transaction records are typically retained for the period required by Kentucky law and the IRS — generally at least 7 years after the transaction. Marketing contacts who never transact may have their data deleted sooner upon request.

10. Children's privacy

Our services are intended for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we'll delete it.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we'll provide additional notice (such as a homepage banner or email notification). Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact us

Questions about this privacy policy, or about your personal information?

Solid Offers LLC (d/b/a Solid Offers KY)
2408 Galloway Ct
Louisville, KY 40245
Phone: (502) 431-1334
Email: zach@solidoffersky.com